FOR INDIVIDUALS

Consumer protection

Murar și Asociații advises and represents individuals in dealings with suppliers of goods and services. We assess the client’s rights by reviewing the contract, purchase conditions and the problem encountered.

A product, receipt and documents reviewed to protect consumer rights

Contracts and complaints

We assist with disputed contractual terms, non-conforming goods or services and unfulfilled supplier obligations. We check whether consumer protection rules apply and prepare complaints and submissions to the supplier or competent authorities.

Credit agreements and unfair terms

We examine bank and non-bank credit agreements, amendments, charges, interest and creditor notices to identify the applicable protection and remedies. We distinguish unfair terms from payment difficulty and the conditions for renegotiation.

Read our analysis of unfair terms in bank and non-bank credit agreements.

Representation in disputes

For court proceedings, we prepare claims and evidence and present the client’s case. Repayment or compensation claims are assessed against the contract, loss and statutory requirements.

What should I prepare for a consultation?

The contract or order, invoice, payment evidence and purchase terms, together with complaints and responses. Documents or images showing the problem with the goods or services are also useful.

Request a consumer rights consultation

THE NEXT STEP

Let’s discuss
your legal needs.

Tell us about the matter for which you need legal assistance. We will discuss the options, the steps required and the terms of our engagement.

Request a consultation